Dassault Falcon to establish Customer Service HQ in Beijing

Dassault Falcon to Establish New Customer Service Regional Headquarters in Beijing ​

Dassault Falcon will establish a Customer Service regional headquarters in Beijing, China. Scheduled to start operations in early 2013, it will be staffed by local specialists experienced in receiving and processing spare parts orders as well as warranty and FalconCare claims. Additionally, at least two type rated Falcon pilots will be based in Beijing to provide jump-seat support to new and existing Falcon customers.

“Dassault Falcon continues to solidify and grow our market position by adding to our sales and customers service teams and making significant capital investments in the country,” said John Rosanvallon, President and CEO of Dassault Falcon. “Adding this capability is key to doing business in China and making sure Falcon customers have the best possible resources.”

In addition to this program, this week Dassault Falcon launched Dassault Falcon Aircraft Services – China, a dedicated program with Shanghai Hawker Pacific at Hongqiao International Airport in Shanghai. The program is staffed by a group of Falcon technicians who average over 10 years of experience on Falcon business jets and are well trained to work on the Falcon 2000EX EASy family and Falcon 900EX family as well as the Falcon 7X models. The team brings extensive, hands-on Falcon maintenance experience to Shanghai Hawker Pacific’s world-class facilities for support of local and transient Falcon aircraft. They will also provide an opportunity to transfer significant knowledge and maintenance experience to Chinese maintenance engineers in this developing market.

For more information:

Dassault Falcon Jet Corporation
Teterboro Airport
200 Riser Road
Little Ferry, NJ 07643
www.dassaultfalcon.com

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